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Here you’ll find some helpful answers to common questions. Whether you are researching adoption financial assistance options or are a family approved by Lifesong, we hope you’ll find some quick answers. You may also contact us via email or by phone 309.747.4527 between 8 am – 4 pm CST.


Quick Guide

Click the link below to move to the specific category of question.


Families Applying for Financial Assistance

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Important Account Information

Approved Adoptive Families

NOTE:  Please include your family number in ALL correspondence (including emails) to Lifesong as this is how your information is found.

If you have an adoption account, the counseling information below is not applicable. If you have a counseling account, the adoption information below is not applicable. 

If you need something urgently, please call the Family Account Manager at 309.747.4517 between 8 am – 4 pm CST. Please do NOT depend on email. Due to a large volume of communications, emails are answered in the order received, so it may be a day or two before your email is read.

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Some answers differ for families receiving support for post-adoptive counseling. See below for more information.


Post-Adoptive Counseling Families

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